Support Center

General (4)

• Can I display my own base map layers?
• Can you give us some technical information on how you handle coordinate systems and transformations?
• What browsers are supported, and how do I get the best performance?
• Do you have an API?

Getting Started (7)

• What point cloud formats does Pointerra3D support?
• The portal interface
• Uploading point cloud data
• The Viewer Interface
• The overview Map Window

Managing Users, Teams, and Collections (11)

• Using collections to manage your point clouds
• Company Teams/Roles
• How do I create a new Team?
• How do I add a user to a team?
• Different Team Permission Types

Portal User Interface (6)

• How can I hide the public point clouds in my account?
• How do I update my user details?
• Changing the default display units
• How do I access my Company Point Clouds page?
• How do I find my company page?

Uploading and Processing Point Cloud Data (9)

• Uploading a ReCap project
• Creating a custom proj4 spatial reference string
• Processing georeferenced point clouds
• How do I create a proj4 string for a project grid?
• Reprocessing a point cloud job

Managing Point Clouds (10)

• Merging Point Clouds
• Editing point cloud attributes and metadata
• Changing the classification scheme
• How do I move a point cloud to my archive or vault from the viewer?
• Managing archived and vaulted point clouds

Using the 3D Viewer (28)

• How to add additional CRS to viewer display
• 3D Viewer mouse controls and keyboard shortcuts
• Locking the rotation and zoom point
• Clipping points and other objects close to the camera
• Changing the 3D/2D viewer layout modes

Using ScanView (6)

• Viewing Scans
• How do I show the location of other scan setups?
• Querying coordinates in ScanView
• Can I adjust the scan/image brightness?
• Taking Measurements in ScanView

Exporting and Downloading Data (8)

• Exporting points
• Exporting a DEM/DTM grid
• Accessing and downloading the point cloud source data files
• Selecting a region to export from the overview map
• Applying Classification to Source Files (for download)

Sharing and digital delivery (6)

• Managing Share Links
• Sharing point clouds
• Sharing collections
• Using embed links to host a 3D scene in an iframe
• How do I add a 3D Scene to Microsoft SharePoint using an iframe?

Photogrammetry Processing (7)

• Introduction to Photogrammetry Processing
• Photogrammetry Processing Workflow
• Reviewing the Photogrammetry Outputs
• Manual Correction Overview
• Manual Correction Tool Guide - Vertical Offset

Managing Project Datasets (5)

• External GIS Services
• CAD models and reality meshes
• Vector layers
• Photosets
• 360/Panoramic Photos

• Supported Spatial Dataset formats
• Adding/Uploading a Spatial Dataset to a Point Cloud Project
• Can I attach documents (e.g. PDFs) to a point cloud project?
• Using the company datasets manager
• How do I download the datasets that are attached to the point cloud?

Viewing Project Datasets (2)

• Grouping and reordering datasets associated with a point cloud/project
• Editing viewing properties of 3D Tileset

Pre-Processing (7)

• Introduction to Pre-Processing
• Adding Sensor Configurations
• Uploading Raw Sensor Data: Individual Missions
• Custom Processing: Merged Strip Alignment
• Custom Processing: Calculate Control Point Adjustment

Administration (5)

• Managing your company account
• How do I change my password?
• How do I enable Two-factor Authentication for my company?
• Adding users to your company
• I forgot my password. How do I reset it?

Performance and Troubleshooting (3)

• Troubleshooting viewer connection issues
• My viewer seems to be running slow
• Network errors during data uploading

Electrical Utility Analytics (12)

• Introduction to using the Poles and Wires analytics
• How to run Poles and Wires analytics
• Quick start for QA/Edit of the Poles and Wires output
• Edit Tool Cheat Sheet
• Assigning attributes (circuit type) to span wires

Mining Analytics (3)

• How to run Haul Roads analytics
• How to run the tunnelling dimensioning analytic
• Rock Bolts Analytic

Point Cloud Classification (8)

• How to view classifications
• How to run 'Auto-Classification' analytics
• Creating a Manual Classification dataset
• Using the Classification Editor
• Multi-user Classification editing

Utility Explorer

• Asset Explorer

Tree Detection Analytics (1)

• How to run Tree Segmentation analytics

Change Analytics (3)

• Mesh Clash Detector Analytics
• Compare Point Cloud Layers
• Volume Conformance Tool

Tips and Tricks (4)

• How can I zoom my 3D view to the extents of a file/tile?
• Changing point cloud display properties
• Creating a custom spatial reference string for a truncated UTM grid
• Getting coordinate information

Photo Inspection (5)

• How to inspect the source photos for a Point Cloud generated using Photogrammetry
• How can I inspect the source photos for a Point Cloud I generated using ContextCapture
• How can I inspect the source photos for a Point Cloud I generated using Pix4D
• How can I inspect the source photos for a Point Cloud I generated using Metashape
• How can I inspect the source photos for a Point Cloud I generated using RealityCapture

Release Notes (30)

• Release Notes - 22nd April 2025
• Release Notes - 5th March 2025
• Release Notes - 20th January 2025
• Release Notes - 20th November 2024
• Release Notes - 26th September 2024

Tutorials (2)

• Getting started with your first point cloud
• Uploading datasets