Lodging a support request

With using the support request function, you are able to report a bug, get help/assistance or suggest improvements. If you lodge a support request, we will identify and help fulfill the support request as soon as possible.

To lodge a support request, navigate to the top right hand corner of the Pointerra page and select the "Support" option (highlighted below)

From this an overlay will popup where you will be taken through the details mentioned above.

1. Firstly you need to select the request type, between: reporting an issue, get help using pointerra, or suggest a new feature (1)
2. Then provide a simple summary/title to the support request (2)
3. In detail, describe the specifics of the support request, with more detail making it easier for the support request to be processed and fulfilled (3)
   1. Choose from Report an issue/bug, Get help using Pointerra, Suggest a new feature or Request access to a feature.
4. Finally, you have the option to attach a file that could help in showing the details of the support request (4)

Once you have submitted the request an overlay will popup followed by a confirmation email with with further details for monitoring this request.